Question 1

What are the key differences between N1, D1, and S1 series?

Accepted Answer

N1 is the economic entry model designed for standard pigmentation treatments. D1 provides up to 450mJ energy output for high-demand clinical scenarios. S1 is the flagship active Q-switched model delivering 6–10ns pulse width with full parameter adjustability.

Question 2

Do you support dual-wavelength (1064nm & 532nm) configurations?

Accepted Answer

Yes. All series can be equipped with optional 532nm frequency doubling heads. The modules are hot-swappable and factory aligned to maintain beam quality.

Question 3

Can the handpieces be integrated into third-party laser systems?

Accepted Answer

Absolutely. Every handpiece includes detailed optical, mechanical, and electrical interface specifications. Our engineering team also offers integration consultation and validation services.

Question 4

What is the minimum order quantity for OEM customization?

Accepted Answer

Most customization projects start from 50 units per model. For pilot runs or proof-of-concept, we can evaluate smaller volumes on a case-by-case basis.

Question 5

How long does it take to deliver a customized sample?

Accepted Answer

A typical customization proposal is delivered within 10 business days. Sample delivery usually takes 4–6 weeks depending on the complexity of mechanical or optical modifications.

Question 6

Can you support private labeling and cosmetic customization?

Accepted Answer

Yes. We provide cosmetic customization including housing colors, logos, and grip textures. All materials comply with regulatory and sterilization requirements.

Question 7

What technical support do you provide after delivery?

Accepted Answer

We offer 7×24 technical support via email and messaging. Spare parts are dispatched within 48 hours for warranty cases. Remote diagnostics and training can be scheduled on demand.

Question 8

How long is the standard warranty period?

Accepted Answer

Handpieces ship with a 12-month warranty covering manufacturing defects. Extended warranty plans are available for long-term OEM programs.

Question 9

Do you assist with regulatory documentation?

Accepted Answer

Yes. We provide CE, ISO13485, and other compliance documents, as well as supporting data for local market submissions.

Question 10

What is the typical lead time for mass production?

Accepted Answer

Standard lead time is 6–8 weeks after order confirmation. We maintain buffer stock for core components to support urgent requirements.

Question 11

Can you ship globally?

Accepted Answer

Yes. We deliver to over 30 countries through our logistics partners. Export compliance checks are handled by our in-house team.

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